Privacy Policy

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External Treatments is a professional exterior cleaning business based in Trowbridge, Wiltshire. If you have any questions about this policy or how we handle your data, please contact us:

Email: externaltreatments@outlook.com
Phone: 07596 193 483

We may collect and process the following personal data:

• Your name
   
• Email address
   
• Telephone number
   
• Home address (for site visits or quotes)
   
• Any other details you voluntarily provide via forms, emails, or phone calls
   

We use your personal data to:

• Respond to enquiries and provide quotations
   
• Deliver our cleaning services
   
• Maintain records of jobs completed
   
• Send important updates or service-related communications
   
• Improve our website and customer experience
   

We do not use your data for unsolicited marketing without your explicit consent, and we will never sell or pass on your personal information to third parties for marketing purposes.

We process your personal data under the following lawful bases:

• Contractual: to provide a quote or perform a service you've requested
   
• Legitimate interests: to manage and grow our business
   
• Consent: if you opt in to receive marketing communications (you can opt out at any time)
   

Your data is stored securely and is only accessible by authorised personnel. We use password-protected systems and take reasonable precautions to protect your data.

We will retain your information only as long as necessary for legal, contractual, or business reasons. After this period, your data will be securely deleted.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
   
• Request correction of incorrect or outdated information
   
• Request deletion of your data (where legally permitted)
   
• Object to or restrict processing in certain situations
   
• Withdraw consent at any time, if applicable
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, please contact us using the details provided above.

Our website may use cookies to improve your experience (e.g., remembering form inputs or tracking website traffic). You can control or disable cookies via your browser settings.

We may update this privacy policy from time to time to stay compliant with legal requirements or reflect changes in our services. The latest version will always be available on our website.